Run every shift like opening night.

Browse available tours and operational tasks in dedicated views.

See your own claimed assignments together, with an option to show completed work.

Move between day, week and month views, jump to today and browse other dates.

Search work by title, description, location, language or tour type; see dated and undated items.

See schedules, locations, descriptions, tour language and type, expected group size, task priority and required role.

Pick up eligible tours and tasks, with qualification, shift and scheduling checks where applicable.

Make work available again when you can no longer take it.

Mark your own tours and tasks complete and keep a record in My Work.

Distinguish available, claimed and completed work, and spot urgent tasks.

Offer an assigned tour or task to eligible colleagues, with an optional note.

Use the handover inbox to review the owner, schedule, location and requirements.

Confirm the transfer after eligibility and scheduling checks.

Ownership stays with the original person until a colleague accepts; pending requests can be withdrawn.

Share a permanent link to a tour or task so colleagues can open its details after signing in.

Add a dated assignment to your device calendar or download an iCalendar file.

Subscribe to your assigned work in Apple Calendar, Google Calendar or Outlook. Changes appear when your calendar provider refreshes.

Replace or revoke your subscription link from your account. Sync is read-only; one-off exports remain separate copies.

Read assignment updates and acknowledge notices that require confirmation.

Receive grouped announcements when tours or tasks become available.

Receive assignment and available-work emails through the configured email service.

Enable or disable device notifications, with reminders for unacknowledged assignments. Requires a supported mobile build, permission and push setup.

Sign up and sign in with email and password, verify your email and recover a forgotten password.

View your identity and role, manage calendar and notification settings, and sign out.

Show a QR code after a completed tour so visitors can leave a 1–5 rating and optional comment.

Staff clients are implemented for web, iOS and Android. The supported devices, app versions and rollout are agreed during onboarding.

Navigate the tour schedule, jump to a date or today, and open a day from the monthly view.

Find tours by text, status, language, tour type or guide, including unassigned work.

See scheduled tour totals and assigned-versus-scheduled coverage; open the work behind the numbers.

See the number of participant responses and average tour rating.

Review timing, language, type, group size, ownership, status and associated visitor feedback.

Set the title, tour type, language, start and end time, and expected guest count.

Choose a guide for a tour or leave it open for eligible staff to claim.

Use language, tour qualifications, active profile, shift coverage and conflicting-tour checks to support assignment.

Update tour times or cancel a tour with a reason that the assigned guide can see.

Create, update and delete templates with a title, type, language, duration and expected group size.

Generate a finite series of recurring tour dates and preview the occurrences before creation.

Check validation results before confirming a batch; edit individual tours after creation.

Import new tours from CSV and export the schedule. Imports create tours rather than updating existing bookings.

Search profiles and filter active, inactive or unconfigured staff.

Maintain guide languages, qualified tour types and upcoming shifts, with checks against affected assignments.

Activate or deactivate profiles to control their eligibility for work.

Set a title, description, location, optional due date and low, normal or urgent priority.

Search the staff directory to assign tasks, or leave them open for staff to pick up.

Search and filter open, claimed, urgent and completed tasks; release an assignment by reopening the task.

See which assignment notices are awaiting confirmation and which staff have acknowledged.

Review recorded changes to work and ownership, including handover requests, transfers and withdrawals.

Receive notifications and email updates for claims, releases and cancellations when the notification service is configured.

Use filters, pagination and refresh controls across staff, tasks, acknowledgements, history and feedback.

Keep management controls in a separate workspace, available to approved manager and administrator accounts.

Read 1–5 ratings and optional visitor comments associated with completed tours.

Find pending, flagged, included and excluded reviews.

Identify feedback flagged by automated abuse checks for manual review.

Include or exclude a review from the average with an internal reason. Reviews are retained and moderation can be reversed.

Visitor feedback uses a limited-time link after tour completion, with duplicate-submission and rate controls.